Delta could begin offering totally free WiFi to guests on its flights in early 2023, according to a new report from The Wall Street Journal. Sources knowledgeable about Delta's plans informed WSJ the airline would initially use complimentary WiFi on a considerable part of its airplanes before expanding the complimentary service to more of its fleet throughout the year.
Delta wouldn't use any additional details to WSJ, however did note that it is checking Wi-Fi infrastructure ahead of presenting "numerous offerings to select customers on select routes."
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WSJ's sources likewise state that Delta passengers will need to enter their SkyMiles loyalty numbers in order to access totally free WiFi, when it rolls out in 2023. SkyMiles is Delta's frequent leaflet program, and it's entirely complimentary to join on Delta's website.
As the WSJ report notes, Delta CEO Ed Bastian has been pushing for totally free and fast WiFi on flights for several years, however technical difficulties have made it difficult. Delta evaluated complimentary WiFi on domestic flights in 2019, but 3 years later, guests are still paying for web.
WSJ's report makes it clear that Delta values internet access as an essential function of its flights:
Internet gain access to has been a priority for Delta, which has aimed to position itself as a more high-end airline with premium functions that can attract higher-paying leisure and company travelers. Delta has actually stepped up testing in recent months, and has actually just recently been testing deals of complimentary Wi-Fi for any members of its frequent-flier program on a variety of domestic mainline routes.
" It's intricate to do, however we are actively testing it today and it's working," Delta Chief Customer Experience Officer Allison Ausband said in November.