Zoom updates terms of service to clarify that it won’t utilize your calls to train AI

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Zoom updates terms of service to clarify that it won't use your calls to train AI

Earlier today, videoconferencing business Zoom made headlines for a current regards to service update that suggested that its customers ‘video calls might be utilized to train AI designs. Those terms said that “service generated information” and “client content” might be utilized “for the purpose of services and product advancement,” such as “machine learning or artificial intelligence (including for the functions of training or tuning of algorithms and models.”

Zoom Chief Product Officer Smita Hashim tried to clarify in an article that” [Zoom does] not utilize audio, video, or chat content for training our designs without customer authorization,” that Zoom customers own information like meeting recordings and invitations, and that “service created information” referred to telemetry and diagnostic data and not the actual content of customers’ calls.

Possibly picking up that a blog post composed independently from the regards to service was insufficient, Zoom today upgraded both the regards to service and Hashim’s article, and each now contains the exact same statement in bolded text:

Zoom does not use any of your audio, video, chat, screen sharing, accessories or other communications-like Customer Content (such as poll results, whiteboard and responses) to train Zoom or third-party expert system designs.

According to Hashim’s updated article, this doesn’t reflect a policy change, but it was done “based upon customer feedback” to make Zoom’s policies “simpler to comprehend.”

The new article likewise makes it clear that “business and clients in controlled verticals like education and healthcare” often have their terms of service written and upgraded individually from the public ones that cover “online clients” (that is, private end-users who utilize Zoom independently of a big company). These organizations frequently have their own strict data privacy requirements for both organization and legal reasons, and they would require different regards to service to guarantee that those requirements were being fulfilled.

Following this year’s explosion of high-profile generative AI tasks, numerous services have actually made changes to either avoid data from being used to train AI designs or to define what information can be used and when. Reddit and the website once called Twitter have actually limited third-party API access to their platforms out of issue that human-generated information was being used for AI training (a minimum of, that’s part of the main description); Twitter likewise blamed AI for current modifications to the number of tweets users might view in a single day. Several groups of artists have actually likewise taken legal action against companies like OpenAI, declaring that AI models trained on their images and words are “industrial-strength plagiarists” that are “powered entirely by [artists’] effort.”

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